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The Biggest Problem Facing Retail eCommerce (It's Not Amazon, It's You)

By Jay Doughty June 15, 2017

Amazon is boss. Period. When I shop there, it's easy, intuitive and almost always takes me down..

Using the Goal-Directed Design Process to Improve Customer Experience

By Chris Vaughn May 11, 2017

Customer experience is paramount for success in the Web marketplace. Because online shoppers..

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